A renewal payment failed
What happens to your Pro access and how to fix it without buying twice.
- We email you as soon as a renewal is declined — usually an expired card rather than anything wrong with your licence.
- Pro keeps working for a short grace period after your last paid period, so you are not locked out immediately.
- Use the link in that email to update your payment method and settle the outstanding invoice.
- Paying that invoice updates your existing subscription and restores Pro automatically. Do not buy a second subscription.
If you would rather stop, do nothing: access reverts to Free after the grace period and no further charge is attempted.
Still stuck? Contact support and include what you were capturing and which browser you use.
Do not send your licence key or a screenshot containing it — we can find your licence from your checkout email address.